Report your hospitalisation through My Global Benefits
Let us know about your hospital stay in advance via My Global Benefits. You can report your hospital stay quickly and easily in My Global Benefits, saving you time and giving you financial peace of mind.
Select the situation that applies to you:
You can report your hospital stay through My Global Benefits or the AG Health app.
To register on My Global Benefits, you must:
If you don't have an itsme account or an eID reader
You can also register with a security code that will be sent by post a few days later.
To use the app on your smartphone:
1
Download the AG Health app
2
Create a secure profile with or a security code that you will receive by post a few days later.
Report your hospital stay in advance
You can report your hospital stay through the secure My Global Benefits platform or the AG Health app.
Or open the app on your smartphone
Are you sure you haven't received a card or contract number from AG? If you have received a card or contract number, please indicate this (link to medi assistance).
Don't know whether you have access to My Global Benefits or the AG Health app? Wondering whether you already have a card? Be sure to check out our answers in the frequently asked questions.
Having trouble logging in to My Global Benefits or the AG Health app?
We're here from Monday to Friday, 8 a.m. to 6 p.m.
stay insured through your employer/sector
We're here from Monday to Friday, 8 a.m. to 4.45 p.m.
Individual coverage
Contact our assistance provider Touring
24 h / 24
Are you entitled to additional services through your insurance if you are hospitalised? Always request childcare, household assistance, etc. on this number:
Don't have a My Healthcare Card?
This can be either a physical card or a digital card in the AG Health app.