See also:
Submit your medical expenses
What should I do?
submit hospitalisation

​​​​​​​​​​​​​​​​​​​​​​

Report your hospital admission in advance



REPORT YOUR ADMISSION VIA MY GLOBAL BENEFITS

Or open the AG Health app on your smartphone. More info

Or open the AG Health app on your smartphone.
More info

Don't have access to My Global Benefits yet?

Register in a flash with your contract number!
For my hospitalisation insurance, I have:


a corporate-sponsored plan

a sector-wide plan

individual coverage via a broker or bank

Do you have hospitalisation insurance through your employer?
We'll walk you through the registration process:
GO TO MY GLOBAL BENEFITS

OR

Download the AG Health app

Filling out paper forms to report an admission

There is no need for you to fill out any paper forms if you report your hospital admission online.

Your Healthcare forms
Can't find an answer to your question?
Technical problems?

Having trouble logging in to My Global Benefits or the AG Health app?

We're here from Monday to Friday, 8 a.m. to 6 p.m.

+32 (0)2 664 07 00 agsupport@aginsurance.be
Questions about reporting a hospital

We're here from Monday to Friday, 8 a.m. to 4.45 p.m.

+32 (0)2 664 11 05
Hospitalised outside of Belgium?

Contact our assistance provider Touring

24 h / 24

+32 (0)2 664 01 70
Additional services if you are hospitalised

Are you entitled to additional services through your insurance if you are hospitalised? Always request childcare, household assistance, etc. on this number:

+32 (0)2 664 44 10
Already received an invitation to register on My Global Benefits?

You only have access to My Global Benefits if you have received an e-mail or a letter inviting you to register. If this is the case, register straight away and report your hospital admission via My Global Benefits or the AG Health app.

Yes, I have received an invitation.
We'll walk you through the registration process:
GO TO MY GLOBAL BENEFITS

OR

Download the AG Health app

No, I have not received an invitation.

Then you can report your hospital admission via the online form.

GO TO THE ONLINE FORM

Filling out paper forms to report an admission

There is no need for you to fill out any paper forms if you report your hospital admission online.

Your Healthcare forms
Can't find an answer to your question?
Technical problems?

Having trouble logging in to My Global Benefits or the AG Health app?

We're here from Monday to Friday, 8 a.m. to 6 p.m.

+32 (0)2 664 07 00 agsupport@aginsurance.be
Questions about reporting a hospital

We're here from Monday to Friday, 8 a.m. to 4.45 p.m.

+32 (0)2 664 11 05
Hospitalised outside of Belgium?

Contact our assistance provider Touring

24 h / 24

+32 (0)2 664 01 70
Additional services if you are hospitalised

Are you entitled to additional services through your insurance if you are hospitalised? Always request childcare, household assistance, etc. on this number:

+32 (0)2 664 44 10
I know my contract number

Report your hospital admission via the Medi-Assistance website.

REPORT MY ADMISSION ONLINE
Where do I find my contract number?

On the front side of your Medi-Assistance-card

On my premium notice

I don't know my contract number.

Report your hospital admission using the online form.

GO TO THE ONLINE FORM

Filling out paper forms to report an admission

There is no need for you to fill out any paper forms if you report your hospital admission online.

Your Healthcare forms
Can't find an answer to your question?
Technical problems?

Having trouble logging in to My Global Benefits or the AG Health app?

We're here from Monday to Friday, 8 a.m. to 6 p.m.

+32 (0)2 664 07 00 agsupport@aginsurance.be
Questions about reporting a hospital

We're here from Monday to Friday, 8 a.m. to 4.45 p.m.

+32 (0)2 664 10 30
Hospitalised outside of Belgium?

Contact our assistance provider Touring

24 h / 24

+32 (0)2 664 01 70
Additional services if you are hospitalised

Are you entitled to additional services through your insurance if you are hospitalised? Always request childcare, household assistance, etc. on this number:

+32 (0)2 664 44 10

FAQs

You can report your hospital admission in different ways. Read more.

You can report a hospital admission for one of your relatives. Read more.

Review the list of conditions and select the one that best matches yours. Be sure to describe your symptoms, the affected organ or body part, etc. Read more.

Review the list of conditions and select the one that best matches yours. Read more.

Sometimes the hospital will change the date of a previously scheduled hospital admission. If you have already reported your hospital admission, there are several possibilities. Read more.

You will receive confirmation from us within two business days, by e-mail or by ordinary mail, depending on the preference you indicated on your form. Read more.

Whether or not you can claim back room surcharges and supplemental doctors' fees will depend on the covers included in your plan. 

Read more.