Submit your medical expenses
What should I do?
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In case of hospitalisation: notify AG Insurance
Based on the type of costs incurred, we'll open up a case file for you:
Costs associated with a hospital stay​

If you have been hospitalised, you will need to report the admission to AG Insurance, ideally in advance:

Already reported your hospital admission? Then skip to Step 2.

Costs to treat a critical illness

Report your illness to AG Insurance. You can easily do so online. Our medical department will then request your medical file including the diagnosis, the date of diagnosis and the recommended course of treatment.

You already have a medical file? Then skip to Step 2.​


Medical ​expenses without hospitalisation
Consider, for example your dental costs. ​​ ​
Go directly to step 2.
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Save all receipts for medical expenses
Are your medical expenses associated with a recent hospital stay?
Medical expenses related to a (recent) hospital stay
  • Pre-admission

    You can use your hospitalisation insurance to claim back your medical expenses – such as pharmacy purchases and doctors’ appointments – within a pre-set period prior to your hospital admission (generally one or two months). The exact period will be stipulated in the Special Terms of your policy. Not sure how long you have? If your coverage is through your employer, you can always log in to My Global Benefits or check with your HR department. ​​

  • During your hospital stay

    It goes without saying that your hospital plan covers your hospital bill. If your plan comes with Medi-Assistance, our third-party payer agreement, your hospital bill will be sent to AG Insurance and settled with the hospital directly. You will then receive an account statement at a later date: any non-covered costs will be deducted from your refund for pre-admission/post-discharge medical expenses. If you don't have Medi-Assistance, you'll receive the hospital bill by ordinary mail which you can then send to us for a refund along with proof of payment for other medical expenses.

  • Post-discharge

    In addition to pre-admission coverage, you can also claim back the cost of medical treatment to support a speedy recovery following an inpatient stay. Your hospitalisation insurance will refund your medical expenses for a pre-set period once you’ve been discharged. This period will vary depending on your policy (generally two or six months). To be sure how long you have, it’s best to review the Special Terms of your policy or, if you have corporate-sponsored coverage, you can log in to My Global Benefits or check with your HR department.

Be sure to save all hospital bills, doctors' bills and pharmacy receipts!

Tip: For your convenience, your Sickness Fund can provide you with a statement of all medical expenses incurred.

Medical expenses without hospitalisation

Recently been to see your doctor, the dentist or another specialist? Or loaded up on prescribed medication to fight off the flu? When these expenses are unrelated to a hospital stay, your hospitalisation plan will not cover the costs. You are, however, entitled to a refund through your outpatient care plan. If your corporate-sponsored healthcare plan also includes outpatient of coverage, you can claim a refund for your medical expenses year-round.

Have a corporate-sponsored plan that includes outpatient care coverage? If so, then you can send in your medical expenses year-round for reimbursement.

Please note: medical expenses for the treatment of a serious illness (eg. cancer) are reimbursed throughout the year by your classic hospitalisation plan, even without hospital admission or outpatient care coverage. Be sure to save all hospital bills, doctors' bills and pharmacy receipts!

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Send in your expenses
You've been saving your receipts and are now ready to send them in? Do it online!
Just scan your expenses and submit them online via our web form. Be sure to mention your correct bank account number.

Rather send in your expenses by ordinary mail?

Feel free to combine multiple bills and receipts in a single envelope. Please also return the completed claim form below.

 
Medical expenses incurred in connection with a hospital stay or to treat a critical illness​

 
Outpatient services eligible for outpatient care coverage

 

Ready to send in your expenses?

Send everything to the following address:

AG Insurance - Health Care Department
53 Boulevard Emile Jacqmain
1000 Brussels
​​

​​Haven't yet reported your hospital stay to AG Insurance?

Fill out this document and attach it to the web form or letter you send us.

 
Claim form
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Collect your refund
Your account statement

Once your medical expenses have been processed, your account administrator will issue you an account statement. This way, you can quickly and easily see which costs are covered and which are not.

Need help?
Feel free to contact us with all your questions about the refund of your expenses.
Did you know…
Did you know that you can claim year-round coverage for medical expenses to treat a critical illness?
To find out more
​Did you know that medical expenses abroad are also eligible for coverage?
To find out more