An overnight hospitalisation
What should I do?
Follow the steps
Notify AG in advance
Have an upcoming hospital stay?
Let AG know ahead of time online. It's very easy. We'll then open a new case to reimburse you.

It's best to report a hospital stay in advance, although this isn't always possible. So, you can also report it using your smartphone while you're in hospital or after you've been discharged. 
Report your hospital admission o​nline
Save all receipts for medical expenses
Remember to keep copies of all your medical expenses receipts related to your hospital stay: not just costs during your hospital stay, but also before and after  (known as outpatient costs).
  • ​Before​​

    Your hospitalisation insurance will reimburse you for medical services, such as pharmacy and doctor's fees, within a certain period of time before you're admitted. The period covered is 1 or 2 months, depending on your policy; this can be found under the special terms of your insurance. If you cannot find this and you are insured through your employer, you can also log in to  MyAG Employee Benefits​ or check with your HR department.
  • ​During ​

    Your hospitalisation insurance will reimburse your hospital bill. If you have the Medi-Assistance third-party payer agreement, AG will receive the admission bill and pay it directly to the hospital. However, it is still important for you to report your hospital stay to AG in advance.

    In other cases, the bill will be sent to you and you may submit it along with your other medical expenses. Please still submit the declaration in advance, and we'll open a case. This makes it easier to process the expenses if you send them later.
  • ​After​​​

    You may receive treatment after, just like before, your hospital stay to help you get better as quickly as possible. Your hospitalisation insurance will reimburse you for these medical services within a certain period of time after you're discharged. This is 3 or 6 months, depending on your policy.​

Be sure to save all hospital bills, doctors' bills and pharmacy receipts!

Tip: For your convenience, your Sickness Fund can provide you with a statement of all medical expenses incurred.

Send in your expenses
​​​Got all your medical expenses together? Send them to us!
Scan or take a clear photo of your expenses and submit them to us online. Be sure to include your correct account number and your contract number or customer reference.
Collect your refund
​Your account statement

Once your medical expenses have been processed, your account administrator will issue you an account statement. This is a written statement thats shows in a simple and transparant way which costs are covered and which are not.
Need help?
Feel free to contact us with all your questions about the refund of your expenses.
Did you know…
How do I request a certificate of insurance for a stay abroad?
To find out more
I get error messages SI00_ERROR or SI05_ERROR when I try to log in to the app via Itsme.
To find out more
Where can I find the QR code to log in to the app?
To find out more